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Shipping & Refund Policy

Refund policy

Our policy lasts 3 days. If 3 days have gone by since our cut off date of the 30th of the month, unfortunately we can't offer you a refund.

We do not accept returns on boxes and mailers due to change of mind. Please do not send individual products in your purchase back to the manufacturer.

If you have contacted us within three days of cut-off, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at hello@be-spoke.co.nz


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@be-spoke.co.nz . Please note we may not be able to get the exact same item. In the case of this, we will offer a refund to the price of the item or send you an equivalent item.


To return a damaged product, please contact hello@be-spoke.co.nz.

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.